Terms and Conditions

By purchasing or participating in any reading, healing session, mentoring, course, class, event or program with Rachel Scoltock, you agree to the following Terms and Conditions.

Appointments & Attendance

Please arrive on time for your private appointments, classes or live events.

Private readings, healing sessions and mentoring appointments must be booked and completed within six (6) months of purchase unless otherwise stated. Courses, live events and programs should be attended or completed within the access period or timeframe provided for that individual product.

Please ensure you are able to participate in the service or program you purchase. As my business continues to evolve, pricing, products and availability may change over time and services may no longer be available if left unclaimed beyond the stated timeframe.

Cancellations & Rescheduling

If you need to reschedule a private appointment, please provide at least 48 hours’ notice wherever possible.

Late arrivals of more than 10 minutes, cancellations with less than 48 hours’ notice, or failure to attend a scheduled appointment without prior arrangement will be treated as a no-show and charged in full.

Unclaimed readings, healing sessions, mentoring sessions, bonuses or other purchased services that are not used within the stated timeframe will also be treated as expired unless otherwise agreed in writing.

If, for any reason, Rachel Scoltock needs to postpone or cancel a session, reading or class due to illness or unforeseen circumstances, the session will be rescheduled as soon as possible and updated details will be sent via email.

Technical Issues

If unforeseen circumstances or technical issues occur during a Zoom class, webinar or private session, please remain online where possible while I attempt to reconnect.

If I am unable to continue the session, I will contact you by email as soon as possible to arrange another suitable time.

Rachel Scoltock is not responsible for technical issues outside of her reasonable control but will always make every effort to reschedule interrupted services.

Preparing for Your Session

Please join your session from a quiet, private location where you are unlikely to be interrupted so that we can make the most of our time together.

Follow-up questions or ongoing guidance by email are not included after a reading, healing or mentoring session has concluded. If you would like additional guidance, you are welcome to book another appointment.

Respect & Communication

I treat every client with kindness, respect and professionalism and ask that the same courtesy be extended in return.

Abusive, aggressive or disrespectful behaviour will not be tolerated and may result in communication or services being discontinued.

As I live and work in Australia, there may be significant time zone differences if you are located in the UK, Europe or North America. I may be up to 17 hours ahead of your local time and may be asleep when you contact me. I will always reply during my business hours and arrange appointments at mutually suitable times.

Your Responsibility

You are responsible for your own decisions, actions and interpretations following any reading, healing session, mentoring, class or program.

Participation in my services does not replace your own judgement or responsibility for your life and decisions.

Additional terms may apply to individual programs, courses or events. It is your responsibility to read and understand any product-specific terms before purchasing.

Intellectual Property

All content created by Rachel Scoltock including (but not limited to) courses, classes, masterclasses, videos, books, audio recordings, meditations, attunements, graphics, blog articles, website content, marketing material and written resources remains the intellectual property of Rachel Scoltock.

No part of this material may be copied, reproduced, distributed, broadcast, sold, shared, published or used commercially without prior written permission.

Unauthorised use may result in legal action.

Privacy & Confidentiality

Your privacy is important to me.

All personal information and anything discussed during our communications or sessions will remain confidential unless disclosure is required by law or authorised by you.

Refunds & Consumer Rights

Private appointments may be rescheduled with at least 48 hours’ notice.

Refunds are generally not available once a reading, healing session, course, class, mentoring program or digital product has been purchased. Depending on the circumstances, I may choose to offer a credit or alternative solution.

Under Australian Consumer Law, consumers are entitled to remedies where there is a major problem with a product or service covered by consumer guarantees.

Special Notice for European Union (EU) & European Economic Area (EEA) Consumers

For buyers located in the EU/EEA, the following rules override our standard policy.

1. Special Notice for European Union (EU) & European Economic Area (EEA) Consumers

   If you are a consumer located within the European Union (EU) or European Economic Area (EEA), you are legally entitled to a statutory 14-day cooling-off period to withdraw from digital contracts concluded online without giving any reason. However, your right to exercise this withdrawal is limited based on the nature of our products and your explicit selections at checkout:

   1. Digital Content & Courses

   Under Article 16(m) of the EU Consumer Rights Directive (2011/83/EU), the 14-day right of withdrawal does not apply to the supply of digital content not supplied on a tangible medium if the performance has begun.

   • • By ticking the consent box at checkout, you granted us explicit prior consent to begin the performance of your digital course immediately upon purchase.
     • You explicitly acknowledged that by gaining immediate access to the course content (e.g., logging into the ThriveCart Learn platform, downloading materials, or streaming lessons), you lose your statutory 14-day right of withdrawal.
     • Consequently, if our system logs indicate you have accessed the digital course portal, no refund or cancellation will be issued under EU consumer law.

   2. Live Zoom Classes & Private Readings (Services)

   Under Article 16(a) of the EU Consumer Rights Directive, the right of withdrawal expires once a service has been fully performed, provided the performance began with your prior explicit consent.

   • • By selecting a session date and ticking the consent box at checkout, you explicitly requested that our private reading or live class services begin during your 14-day withdrawal window.
     • Completed Services: Once your private session has been fully executed or the live Zoom class has concluded, your right of withdrawal evaporates, and no refund is owed.
     • Cancellations Prior to Delivery: If you wish to cancel an appointment scheduled inside the 14-day window before it occurs, you may do so by using our electronic “Withdraw from Contract” form located in our website footer.
     • Partially Performed Packages: If you purchase a multi-session bundle and choose to withdraw after some sessions have occurred, you will owe a pro-rata amount for the portion of the service already delivered up to the moment you notified us of your withdrawal.

   3. No-Shows for Live Sessions

   If you book a private session, waive your right to withdrawal at checkout, and fail to attend the scheduled Zoom appointment without prior notice, the service window is deemed to have been fully provided and performed. No refunds or complimentary re-bookings will be issued under these circumstances.

    

   4. How to Submit a Valid Withdrawal

   To exercise your right of withdrawal for eligible, unperformed contracts, you must inform us of your decision through an unequivocal statement before the 14-day period expires. You must use our dedicated electronic withdrawal form located in our website footer. Submissions via standard email or social media messaging may result in processing delays and do not constitute an official electronic withdrawal notice.

   ---

Disclaimer

At Rachel Scoltock I aim to give you a positive, fulfilling and inspiring experience…