Terms and Conditions of Working with Rachel 

Scroll down to learn how to use Zoom and to read the disclaimer.

I am all about working with you to bring about the insights and healing that you need. It’s great to have a few boundaries.


Live Sessions and Appointments

 If you have any questions, please contact me.

  1. Please let me know if you need to cancel or change an appointment. 
  2. Refunds are not available once booked.
  3. Please arrive on time so you can have your full session
  4. No shows & late arrival to private appointments (10 mins or more) or cancellation within 24 hours maybe charged,
  5. We can reschedule private appointments where possible *
  6. We start and finish on time.I have several appointments in a day often working back to back.
  7. *Please download and test the Zoom software well before our session– see below for information. Please do not wait for the session to start to do this.
  8. Follow up: I’m unable to offer ongoing psychic messages or answer questions emails after a reading ends. You can rebook time with me if you would like.
  9. Respect: It’s easy to get emotional sometimes, but there’s never a need for disrespect.
  10. I am not responsible for decisions you make as a result of working with me. Please arrive on time.

I have a full schedule and I won’t be able to finish later if you are late.

Zoom FAQ’s

Mentoring Sessions, webinars and my program classes are held over Zoom video call. To get the most out of your time with me find somewhere quiet where you won’t be disturbed and check your internet strength, audio and video before our session starts.

How Do I Link To the Zoom Session?

Before your session, my assistant will set up a Zoom meeting link for you and the Zoom invitation will be emailed to you containing the unique link for your session . Check your spam folders.

If you don’t receive the link-send admin@rachelscoltock.com an email well before the session and it will be sent again.

Once you click the link it will prompt you the steps to open the meeting.

What is Zoom?

Zoom is a software that allows you to have face to face (video and audio) calls and attend live video events. Zoom is easy to use for everyone who has internet.

It is perfect for private sessions,  Attunements, Classes and Programs as it allows us to see eachother, it is just like being in the same room. How Do I use Zoom?

Zoom works via a Free app that you can download to your device. Please download it well before our meeting to avoid stress.

Visit zoom.us and follow the links to sign up for a free account. Follow the prompts to test your equipment.

If you are on a PC or Mac, when you follow the link (sent by Rachel Scoltock) to join a meeting for the first time, it will provide instructions on how to install it on your computer or laptop.

If you wish to connect our Zoom call via a smartphone or tablet, please search for ‘Zoom’ on the Apple App Store or Google play store depending on your device.

Try to be somewhere private with no distractions. 

Well before we meet download Zoom and follow the prompts to TEST your audio, video and microphone.

You can choose to use a headset/ earphones with a microphone during the call which can help with the quality of sound and your privacy if you have other people near who might hear. (test these with zoom before the meeting)

Testing Zoom well before your session will save you stress and lost time during the session. You can relax into the session.

If for any reason there is a technical problem- internet closes down- we can use back up options if there is time enough left in your session or reschedule. I’ll let you know. Keep an eye on your emails for my messages.

Recording Your Session

If you would like a recording of your session, I can show you how to record once you are online. If not possible, I will record the session and send it to you via email within 24 hours.

All recordings are deleted after you have received yours.

What Time Zone is The Session Held in?

Curently -Unless notified. All meetings are held in Australia on Sydney Time Australian Eastern Time. ( either AEST or AET depending on the time of the year.)

When you book in for anything involving Zoom you will receive a link from me via email.


Rachel Scoltock does not dispense medical advice or prescribe the use of any technique as a form of treatment for physical, emotional, or medical problems without the advice of a physician, either directly or indirectly.

The intent of Rachel Scoltock is only to offer information of a general nature to assist your emotional and spiritual well-being. In the event you use any of this information for yourself, which is your right, Rachel Scoltock assumes no responsibility for your decisions and actions.

Should take part in any programs, courses, meditations, private sessions or retreats you are fully responsible for your actions and decisions before, during and after your purchase and receiving of the goods and services.