How to Use Zoom & Hightail

Welcome to Your Guide for Using Zoom and Hightail

On this page, you’ll find simple instructions and videos to help you use Zoom and Hightail, the platforms Rachel uses for her online events, private sessions, workshops, and webinars.

What Are Zoom and Hightail?

  • Zoom: A video call and webinar platform for live meetings, workshops, and events. It allows participants to connect face-to-face or in groups of up to 100+ people.
  • Hightail: A platform used for sending and storing files, including session recordings, attunement replays, audio readings, and PDFs.

Both platforms are user-friendly and accessible on internet-connected devices like phones, tablets, laptops, or PCs.

How to Join a Zoom Meeting or Event

  1. Receiving Your Zoom Link

    • Rachel will send your Zoom link via email or a calendar invite before the session.
    • If you are in the ACP Program/ VIP Attunements Membership then you will receive a link via email and you’ll find it on the ACP platform
    • Check your spam or junk folders in case the email is filtered. If you can’t find it, contact admin@rachelscoltock.com well before the session, and the link will be re-sent. 
    • Note: Rachel cannot check emails during live events.

  2. Joining the Session

    • Click the link provided, and Zoom will guide you through any necessary steps.
    • You may be invited to add a passcode that will be in the email I send you.
    • If you see a message saying, “Please wait for the host,” simply stay online until the session begins.
    • You can join a session at any point after it starts.
    • Here is a helpful 3 minute video tutorial if you need more help. Watch

Preparing for Your Zoom Session

  • Download Zoom: Visit zoom.us to create a free account and download the app.
  • Install the App: If using a phone or tablet, search for “Zoom” in the App Store or Google Play. For a PC or Mac, follow the installation prompts when joining your first meeting.
  • Test Your Setup: Check your audio, video, and microphone before the session. Using headphones with a microphone can improve sound quality.
  • Internet Connection: For the best experience:
    • Close other apps or browser tabs.
    • Move closer to your Wi-Fi modem.
    • Ensure your device is fully charged or plugged in.

If you experience sound or video issues, switch off your video to reduce internet demand. Reconnect using the same link if the meeting disconnects unexpectedly.

What to Expect During a Zoom Event

  • Private Sessions: You’ll have a face-to-face call with Rachel. Zoom creates a personal and immersive experience for readings, healings, and lessons.
  • Workshops & Webinars:
    • Your microphone will be muted to avoid background noise. We may unmute you for interactive classes.
    • You can turn off your camera for privacy or keep it on for engagement. Rachel would love to see you.
    • Use the chat box to send messages or questions to Rachel or the group.

Recordings and Replays

  • Live Events: Recordings are sent via email within 24 hours to those who signed up. Recordings may also be available for purchase later.
  • Private Sessions: Rachel will show you how to record your session. If not possible, she’ll record it and email you the file within 24-48 hours. All private session recordings are deleted after delivery to protect your privacy.

About Hightail

Rachel uses Hightail to share files such as session recordings, readings, classes,  attunement replays, and PDFs. You’ll receive a link via email to access and download these files easily. See below for more information.

Time Zones

All sessions are scheduled in Sydney, Australia (AEST or AEDT).
Use a time zone converter to check your local time. This is a handy one: https://www.worldtimebuddy.com/

 

How to Download Your Files from Hightail

Follow these steps to download your replay, audio, reading, or product contentusing the unique link I sent you. You do not need a Hightail account to access this free service.

  1. Open the Link:
    • Click the link (on the course platform)
    • For personal readings, you may need to enter a special code provided in the email sent when your reading is ready.
  2. Preview or Download the File:
    • Once the link opens, click Preview to view or listen to the file directly.
    • Click Download to save the file to your chosen device (e.g., computer, tablet, phone). You have unlimited downloads
  3. For Phone Users:
    • If you encounter issues downloading, install the free Hightail app from your app store.
    • Open the link in the app, and you should be able to download the file easily.
  4. Save Your Files Safely:
    • Keep your downloads organized in a special folder on your device so you can access them anytime.
    • Downloads are unlimited, but links may expire after some time.

Important:

  • Please download and save your files promptly to avoid any issues if the link expires later.
  • I’m unable to resend files or restore expired links.

This extra free service gives you lifetime access to your content offline, without needing a platform like YouTube or others.

Like Zoom, you do not need to pay for Hightail to use it to connect or download files that I send you.

 😊If you have further questions, feel free to reach out. I look forward to connecting with you! 😊